Privacy Policy – Jay's Pressure Cleaning
Eective Date: 1 January 2025
1. Introduction and Our Commitment to Privacy
Welcome to Jay's Pressure Cleaning ("we", "us", "our"). We are commied to protecting the privacy and security of the personal information we collect. This Privacy Policy outlines how we collect, use, disclose, store, and manage personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), including the reforms applicable from 2025.
This policy applies to personal information collected through our website
(hps://www.jayspressurecleaning.com), our social media pages (including Facebook and Instagram), Google services, and any other interactions you may have with us.
By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.
2. What is Personal Information?
Personal information is any information or an opinion about an identied individual, or an individual who is reasonably identiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Examples include your name, address, email address, telephone number, date of birth, IP address, and any other information that can be used to identify you.
3. The Personal Information We Collect and Hold
We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect and hold include:
● Identity and Contact Details: Your full name, residential or business address, email address, and telephone number(s).
● Enquiry Details: Information about the services you are interested in, property details relevant to providing a quote or service (e.g., type of surface to be cleaned, size of area).
● Information from Third-Party Plaorms: If you provide us with your information through lead generation forms on Facebook, Instagram, or Google, we will collect the information you provide through those forms, such as your name, email
address, and phone number.
● Website Usage Information: When you visit our website, we may collect information about your visit, such as your IP address, browser type, operating system, pages accessed, and the date and time of your visit. This is oen collected using cookies (see Section 13).
● Communication Records: Records of your communications with us, including emails, messages sent via our website or social media, and notes from telephone conversations.
● Marketing Preferences: Your preferences for receiving marketing communications from us.
We generally do not collect sensitive information (as dened in the Privacy Act, e.g., health information, criminal records) unless it is directly relevant to the services we provide and you have consented, or we are required or authorised by law to do so.
4. How We Collect Your Personal Information
We collect personal information in a variety of ways, including:
● Directly from You:
○ When you ll out a contact or enquiry form on our website.
○ When you request a quote or book our services.
○ When you communicate with us via email, telephone, or in person.
○ When you subscribe to our marketing communications.
● From Third-Party Plaorms:
○ When you submit your information through lead generation advertisements or forms we run on plaorms such as Facebook, Instagram, and Google. These plaorms have their own privacy policies, and we encourage you to review them.
● Automatically When You Use Our Website:
○ Through the use of cookies and other tracking technologies that collect information about your website usage (see Section 13).
● From Publicly Available Sources:
○ In some instances, we may collect personal information from publicly available sources if it is relevant to providing our services.
Where we collect personal information from a third party, we will take reasonable steps to ensure you are aware of the collection.
5. Why We Collect, Hold, Use, and Disclose Personal Information (Purposes)
We collect, hold, use, and disclose your personal information for the following primary purposes:
● Providing Our Services: To provide you with information about our pressure cleaning services, generate quotes, schedule and carry out services, and manage your account.
● Responding to Enquiries: To respond to your questions, comments, or requests for information.
● Communication: To communicate with you regarding your enquiries, bookings, and our services.
● Direct Marketing: To send you information about our services, special oers, and promotions that we believe may be of interest to you, where you have consented to receive such communications or where otherwise permied by law. You can opt-out at any time (see Section 7).
● Improving Our Services: To analyse trends, gather feedback, and improve our website, services, and customer experience.
● Administrative Purposes: For internal record-keeping, billing, and other administrative tasks.
● Legal Compliance: To comply with our legal and regulatory obligations.
● Website Functionality and Analytics: To operate, maintain, and improve our website, and to understand how our website is used.
We will only use or disclose your personal information for the purpose for which it was collected (or a related secondary purpose that you would reasonably expect), unless you have consented to another use or disclosure, or as otherwise required or permied by law.
6. Disclosure of Personal Information
We may disclose your personal information to:
● Our Employees and Contractors: Who require the information to perform their duties in providing our services to you.
● Third-Party Service Providers: Who assist us in operating our business. This may include providers of IT services, cloud storage, payment processing, marketing and advertising plaorms (including Facebook, Instagram, and Google for the purpose of managing our advertising campaigns and lead generation), customer relationship management (CRM) systems, and communication tools. We take reasonable steps to ensure these third parties are bound by condentiality and privacy obligations.
● Facebook, Instagram, and Google: When you provide information through lead
forms on these plaorms, the information is also subject to their respective privacy policies. We use the information collected via these plaorms for the purposes outlined in this policy.
● Professional Advisors: Such as lawyers, accountants, or auditors, when necessary for them to provide services to us.
● Regulatory Bodies and Law Enforcement: As required or authorised by law, or to assist in an investigation.
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
7. Direct Marketing
We may use your personal information to send you direct marketing communications about our services, promotions, or events that we believe may be of interest to you. This will only be done with your consent (which may be express or implied) or where otherwise permied by law (e.g., if you are an existing customer).
Our direct marketing communications may be sent via email, SMS, or other electronic means.
You can opt-out of receiving direct marketing communications from us at any time by:
● Clicking the "unsubscribe" link in any marketing email you receive from us.
● Contacting us directly using the details in Section 17.
We will process your opt-out request as soon as reasonably practicable.
8. Cross-Border Disclosure of Personal Information
Some of the third-party service providers we use (such as cloud storage providers, email marketing plaorms, or social media plaorms like Facebook, Instagram, and Google) may be located or have servers located outside of Australia. This means your personal information may be transferred, stored, or processed in overseas countries.
Where we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information. This may include ensuring the recipient is subject to a law or binding scheme that has the eect of protecting the information in a way that, overall, is at least substantially similar to the way in which the APPs protect the information, or by entering into contractual arrangements requiring them to comply with the APPs. By providing us with your personal
information, you consent to this disclosure.
9. Data Quality and Security
We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, up-to-date, and relevant.
We also take reasonable steps, including implementing appropriate technical and organisational measures, to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modication, or disclosure. These measures may include:
● Secure storage of electronic and physical records.
● Restricted access to personal information.
● Use of password protection for IT systems.
● Regular review of our security practices.
However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the absolute security of any information you transmit to us or store with us.
In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notiable Data Breaches scheme in the Privacy Act.
10. Data Retention and Destruction
We will retain your personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law or to resolve disputes.
When your personal information is no longer needed for these purposes, we will take reasonable steps to destroy or de-identify it in a secure manner.
11. Access to and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To request access or correction, please contact us using the details in Section 17. We will respond to your request within a reasonable period. We may require you to verify your identity before providing access or making corrections.
In some circumstances, we may refuse access or correction as permied by the Privacy Act. If we refuse, we will provide you with a wrien notice seing out the reasons for the refusal (unless it would be unreasonable to do so) and the mechanisms available to complain about the refusal.
There is generally no charge for requesting access to your personal information, but we may charge a reasonable fee for providing access, such as for photocopying or administrative costs, if your request is complex or resource-intensive.
12. Your Rights (Including Right to Erasure)
Under Australian Privacy Law, you have several rights regarding your personal information. These include:
● The right to be informed about how your personal information is being used (which this policy aims to do).
● The right to access your personal information.
● The right to correct your personal information.
● The right to request the deletion (erasure) of your personal information where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (if consent was the basis for processing), or if the data has been unlawfully processed. We will comply with such requests where applicable under the law.
● The right to opt-out of direct marketing.
● The right to complain about a breach of the APPs.
To exercise these rights, please contact us using the details in Section 17.
13. Cookies and Tracking Technologies
Our website may use "cookies" and other similar tracking technologies (such as pixels or web beacons) to enhance your experience and to collect information about how you use our website.
A cookie is a small text le that a website stores on your computer or mobile device when you visit the site. Cookies can remember your preferences, help us analyse website trac, and provide a more personalised experience.
We may use cookies to:
● Understand and save your preferences for future visits.
● Compile aggregate data about site trac and site interactions to oer beer site experiences and tools in the future.
● Track advertisements (e.g., via Google Analytics or Facebook Pixel) to measure the eectiveness of our marketing campaigns.
You can choose to disable cookies through your individual browser options. However, if you disable cookies, some features of our website may not function properly.
Our website may also use third-party services such as Google Analytics, which use cookies to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmied to and stored by these service providers on servers that may be located outside Australia. These providers use this information for the purpose of evaluating your use of our website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage.
14. Links to Other Websites
Our website or communications may contain links to other websites operated by third parties (e.g., Facebook, Instagram). We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
15. Children's Privacy
Our services are not directed towards individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take reasonable steps to delete such information from our records.
16. Making a Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in Section 17. Please provide us with full details of your complaint and any supporting documentation.
We will:
● Acknowledge receipt of your complaint within a reasonable timeframe.
● Investigate your complaint and determine the steps we will take to resolve it. ● Respond to you with our ndings and proposed resolution within a reasonable
period (usually within 30 days).
If you are not satised with our response, you can lodge a complaint with the Oce of
the Australian Information Commissioner (OAIC):
Oce of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reect changes in our practices, legal requirements, or technology. Any changes will be eective when we post the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Eective Date" at the top of this policy indicates when it was last revised.
18. Contact Us
If you have any questions or concerns about this Privacy Policy, our privacy practices, or if you wish to exercise any of your rights, please contact us at:
Jay's Pressure Cleaning
jayspressurecleaningau@gmail.com
0499 010 799
We will endeavour to respond to your enquiry as soon as possible.